Returns & Exchanges
At Our Place, we want you to love your kitchen essentials as much as we do, which is why we offer a 100-day trial period for all cookware and dinnerware. If you are not completely satisfied, we provide free shipping on returns and exchanges within the United States.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the pre-paid UPS shipping label provided at the end of the portal process and secure it to your package.
Pack and Ship
Place your items in their original packaging or a sturdy box and drop them off at any authorized UPS shipping location.
Receive Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing